jb888 Privacy Policy — Your Data, Our Responsibility

1. Introduction

jb888 ("we", "us", "the Platform") is committed to protecting the privacy and security of personal information belonging to all users of the jb888 platform. This Privacy Policy explains what personal data jb888 collects when you visit or use the platform, why we collect it, how we store and protect it, who we share it with, and the rights you hold in relation to your data under applicable law.

By registering an account with jb888, or by continuing to use the platform after this policy has been made available to you, you acknowledge that you have read this Privacy Policy, understand its contents, and consent to the collection and use of your personal data as described herein. If you do not consent, you should not use the jb888 platform.

2. Data We Collect

jb888 collects personal data in the following categories:

• Registration data: your full name, date of birth, mobile phone number, and email address as provided when you create your jb888 account.
• Identity verification data: copies of national identity documents (NID), passport, or other government-issued identification submitted for KYC verification before your first withdrawal.
• Financial transaction data: records of all deposits and withdrawals made through your jb888 account, including the payment method used (such as bKash, Nagad, or Rocket), transaction amounts in BDT, and timestamps.
• Gaming activity data: records of games played, wagers placed, game outcomes, session durations, and bonus usage within the jb888 platform.
• Technical and device data: IP address, device type, operating system, browser type, and session logs collected automatically when you access the jb888 platform.

3. How We Use Your Data

jb888 uses the personal data it collects for the following purposes:

• Account management: to create, maintain, and secure your jb888 account, including processing deposits and withdrawals, verifying your identity, and responding to your support requests.
• Legal and regulatory compliance: to meet applicable anti-money laundering (AML) obligations, verify player age and identity as required by responsible gaming standards, and respond to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: to analyse aggregated, anonymised usage data that helps jb888 identify technical issues, improve the user interface, and optimise game delivery for players across Bangladesh including Dhaka, Chittagong, and Sylhet.
• Marketing communications: to send you information about bonuses, promotions, and platform updates via your registered email or mobile number. You may opt out of marketing communications at any time without affecting your access to the platform.

4. Legal Basis for Processing

jb888 processes your personal data on one or more of the following legal bases:

• Contractual necessity: processing required to perform the contract between you and jb888, including account creation, deposit and withdrawal processing, and the delivery of gaming services to you.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: processing carried out for jb888's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.

5. Data Sharing and Disclosure

jb888 does not sell your personal data. We may share your data with the following categories of third parties, solely for the purposes described in this policy:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment networks receive the transaction data necessary to process your deposits and withdrawals. These providers maintain their own privacy policies and independent data protection standards.
• Game content providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other licensed studios receive the minimum session authentication data required to deliver game content. They do not receive your full personal profile.
• Identity verification services: third-party KYC providers that assist jb888 in verifying identity documents and confirming player age. These providers are contractually bound to process data only for verification purposes and to maintain appropriate security standards.
• Regulatory and law enforcement authorities: jb888 will disclose personal data to competent authorities where required by applicable law, court order, or regulatory direction. jb888 will not disclose data beyond what is strictly required by the relevant legal obligation.

6. Cookies and Tracking Technologies

jb888 uses cookies and similar tracking technologies on the platform. The following types of cookies are active:

• Essential cookies: required for the platform to function. These cookies maintain your login session, remember your language preference, and enable the deposit and withdrawal flow. They cannot be disabled without preventing access to core platform features.
• Analytics cookies: collect anonymised data about how players navigate the platform, which games are most popular, and where technical errors occur. This data is used in aggregate form only and cannot be used to identify individual players.
• Preference cookies: store your display settings and in-platform preferences so you do not need to reconfigure them on each visit.
• You can manage or delete cookies through your browser settings. Disabling essential cookies will prevent you from logging in to jb888. Instructions for common browsers including Chrome, Safari, and Firefox are available in each browser's help documentation.

7. Data Retention

jb888 retains personal data for the following periods, after which data is securely deleted or anonymised:

• Account and registration data: retained for the full duration of your account's active status plus 5 years following account closure, to satisfy statutory record-keeping obligations.
• Financial transaction records: retained for a minimum of 5 years from the date of the transaction in compliance with applicable financial record-keeping requirements.
• Technical logs (IP addresses, session logs): retained for 12 months from the date of generation for security monitoring and fraud prevention purposes, after which they are automatically purged.

8. Your Data Rights

Subject to applicable law, you hold the following rights in relation to personal data held by jb888:

• Right of access: you may request a copy of the personal data jb888 holds about you. jb888 will respond to verified access requests within 30 days of receipt.
• Right to rectification: you may request correction of inaccurate or incomplete personal data held about you. Where a request relates to registration information, identity verification may be required before the correction is applied.
• Right to erasure: you may request deletion of your personal data subject to jb888's legal retention obligations. Requests should be submitted via in-platform live chat. jb888 will acknowledge erasure requests within 5 business days and provide a determination within 30 days.
• Right to object to marketing processing: you may object to the processing of your personal data for marketing purposes at any time. Contact the jb888 support team or update your communication preferences in your account settings to exercise this right.

9. Data Security

jb888 implements the following technical and organisational security measures to protect your personal data:

• SSL/TLS encryption on all data in transit between your device and the jb888 platform, ensuring that login credentials, payment details, and personal information cannot be intercepted during transmission.
• Access controls: personal data held by jb888 is accessible only to authorised personnel who require it to perform their job functions. All staff with access to personal data receive data protection training and are bound by confidentiality obligations.
• Incident response: in the event of a data breach likely to result in risk to your rights and freedoms, jb888 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

10. Children and Minors

The jb888 platform is strictly intended for adults aged 21 and above. jb888 does not knowingly collect personal data from individuals under the age of 21. If jb888 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed without delay. Parents or guardians who believe a minor may have registered an account on jb888 should contact the support team immediately via in-platform live chat.

11. Third-Party Services

The jb888 platform may contain references to third-party services, including payment processors and game content providers. jb888 is not responsible for the privacy practices of third-party services. When you interact with a third-party service — for example, when completing a bKash or Nagad transaction — you are subject to that third party's own privacy policy. jb888 recommends that you review the privacy policy of any third-party service before providing your personal information to them.

12. Changes to This Privacy Policy

jb888 reserves the right to update this Privacy Policy at any time. When material changes are made, jb888 will notify registered players via email or in-platform notification and will update the "Last updated" date shown at the top of this policy. Continued use of the jb888 platform following notification of a change constitutes your acceptance of the revised Privacy Policy. Players are encouraged to review this policy periodically to stay informed of how their personal data is handled.

13. Contact and Data Requests

All data access, correction, erasure, and objection requests should be directed to the jb888 support team via in-platform live chat, available 24 hours a day, 7 days a week. For written data requests you may also contact jb888 by email at [email protected] — this address is provided as plain text only and is not a clickable link. jb888 will acknowledge all data requests within 5 business days and aims to resolve them within 30 days of receipt.